Privacy Policy

Effective Date: 05 October 2026

Central Pillar (“Central Pillar”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, services, construction platform, professional network and lead marketplace available through centralpillar.in (the “Website”).

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit or use our Website, submit a construction requirement, request a quotation, join our professional network, browse or purchase construction leads, contact us, or otherwise interact with our services.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Central Pillar, we may collect the following categories of information.

A. Personal Information

When you submit a form, register, contact us or use our services, we may collect:

Full name
Mobile number
Email address
City and location
Address or project location
Company or business name
Professional designation
Business details
GST or other business identification information, where applicable
Information required for invoicing and payments
Any other information voluntarily provided by you

B. Construction Project Information

If you submit a construction or project requirement, we may collect:

Project type
Property type
Property size
Built-up area
Estimated budget
Construction or renovation requirements
Project location
Preferred timeline
Architectural, civil, interior or other project requirements
Documents, drawings, photographs or other information voluntarily submitted by you

C. Professional Information

Contractors, architects, suppliers, consultants, builders, developers and other professionals may provide:

Professional name
Company name
Business address
Contact details
Areas of expertise
Services offered
Experience
Project portfolio
Registration or licence information, where applicable
GST and business information
Bank/payment information where required for transactions

D. Lead Marketplace Information

Central Pillar may collect and process information relating to construction requirements and leads submitted through the Website.

Some customer contact details may remain restricted or locked until an eligible professional purchases or unlocks the relevant lead.

Lead information may include project requirements, location, project type, approximate budget, property size and other information necessary to evaluate the opportunity.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
General location information
Website usage and interaction data
Cookies and similar technologies

This information may be used for website security, analytics, performance improvement and service optimisation.

3. How We Use Your Information

We may use your information for the following purposes:

To provide construction and related services.
To respond to enquiries and requests for quotations.
To process construction requirements submitted through the Website.
To connect customers with suitable contractors, architects, suppliers, consultants, builders or developers.
To verify professional profiles and submitted information.
To operate and manage the Central Pillar lead marketplace.
To provide access to purchased or unlocked leads.
To process payments, invoices and transactions.
To communicate regarding enquiries, projects, leads, payments or services.
To improve our Website, services and user experience.
To prevent fraud, misuse, unauthorised access and other security threats.
To maintain business, transaction and administrative records.
To send service-related communications.
To send marketing communications where permitted by applicable law.
To comply with applicable legal, regulatory and governmental requirements.
To enforce our Terms & Conditions, Lead Purchase Terms and other applicable policies.

4. Sharing of Information

Central Pillar may share information with third parties where reasonably necessary to operate our services.

This may include:

A. Construction Professionals

Where a customer submits a project requirement, relevant information may be shared with suitable professionals such as:

Contractors
Architects
Engineers
Suppliers
Consultants
Builders
Developers
Interior professionals
Other relevant service providers

The information shared will depend on the nature of the enquiry and the service requested.

B. Lead Marketplace

For leads listed on our marketplace, certain project information may be displayed to registered professionals.

Customer contact information may remain locked and may only be made available according to the applicable lead-access and purchase terms.

C. Service Providers

We may use third-party service providers for:

Website hosting
Payment processing
Communication services
Email and SMS delivery
WhatsApp or messaging services
Analytics
Security
Cloud storage
Website maintenance
Customer support

Such service providers may process information only to the extent reasonably required to provide their services.

D. Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, court order, governmental authority or regulatory requirement.

E. Business Transactions

If Central Pillar undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

5. Customer Contact Information and Lead Privacy

Central Pillar operates a construction lead marketplace in which verified project requirements may be made available to eligible professionals.

We take reasonable measures to restrict customer contact information where the Website indicates that such information is locked.

However, once a customer voluntarily submits an enquiry or chooses to be contacted by a professional, the relevant information may be shared with the professional(s) required to respond to that enquiry.

Users should therefore avoid submitting passwords, financial account passwords, OTPs, highly confidential documents or other information that is not required for the requested service.

Central Pillar does not guarantee that a third party receiving information will independently maintain the same privacy practices as Central Pillar. Users should review the terms and privacy practices of third-party professionals where appropriate.

6. Payments

Certain services, including access to paid leads or other services, may require payment.

Payments may be processed through third-party payment gateways or financial service providers.

Central Pillar generally does not store complete debit card, credit card, UPI PIN, banking password or similar sensitive payment credentials on its own servers.

Payment information may be processed directly by the relevant payment service provider according to its own terms and privacy policy.

7. Cookies and Tracking Technologies

Central Pillar may use cookies, pixels, analytics tools and similar technologies to:

Keep the Website functioning properly
Remember user preferences
Understand Website usage
Improve performance
Measure marketing effectiveness
Detect fraudulent or suspicious activity
Improve user experience

You may configure your browser to refuse or delete cookies. Certain Website features may not function properly if cookies are disabled.

8. Marketing Communications

Subject to applicable law, Central Pillar may contact you through:

Phone
SMS
Email
WhatsApp
Other digital communication channels

Such communications may relate to:

Enquiries
Construction services
Project updates
Lead opportunities
Account information
Offers
Promotions
New services
Educational or informational content

You may request to stop receiving promotional communications by contacting us or using the available unsubscribe mechanism.

Service-related communications may continue where necessary to provide a service or comply with legal obligations.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

However, no method of transmission over the internet or method of electronic storage is completely secure.

Accordingly, Central Pillar cannot guarantee absolute security of information transmitted through the Website.

10. Data Retention

We retain personal information for as long as reasonably necessary for:

Providing our services
Maintaining business records
Processing transactions
Resolving disputes
Preventing fraud
Meeting legal and regulatory requirements
Enforcing contractual rights
Legitimate business purposes

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment gateways, social media platforms or other external services.

Central Pillar is not responsible for the privacy practices, security, content or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

12. Professional Verification

Central Pillar may request documents or information from contractors, architects, suppliers, consultants, builders or other professionals for verification purposes.

Verification may include review of business information, experience, registration details, identity information, professional documents or other relevant information.

Verification or listing on Central Pillar does not necessarily constitute a guarantee, certification, endorsement or warranty of the professional's work, financial position, qualifications or performance unless expressly stated otherwise.

13. User Responsibility

Users are responsible for ensuring that information submitted to Central Pillar is accurate, complete and lawful.

You should not submit:

False or misleading information
Another person's information without appropriate permission
Passwords
OTPs
Banking credentials
Payment PINs
Unnecessary sensitive personal information
Confidential information belonging to another person or organisation without authorisation

14. Children's Privacy

The Website and services are intended primarily for adults and businesses.

We do not knowingly solicit personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

15. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request information about personal data held by us
Request correction of inaccurate information
Request deletion of information where legally permissible
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise concerns regarding the processing of your information

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

16. Data Protection and Applicable Law

Central Pillar will process personal information in accordance with applicable laws and regulations of India, including applicable provisions relating to privacy and protection of digital personal data.

Where applicable, processing of personal data will be carried out in accordance with the Digital Personal Data Protection Act, 2023 and rules, regulations or notifications applicable to the relevant processing activity.

Nothing in this Privacy Policy limits any rights available to users under applicable law.

17. Changes to this Privacy Policy

Central Pillar may update this Privacy Policy from time to time to reflect changes in:

Our services
Website functionality
Legal or regulatory requirements
Data-processing practices
Security measures

The updated Privacy Policy will be published on this page with a revised “Effective Date”.

You are encouraged to review this page periodically.

18. Contact Us

If you have questions, concerns, complaints or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Central Pillar

Website: centralpillar.in

Email: connect@centralpillar.in

Phone: +91 82874 60580

Registered/Business Address:

[Insert complete business/registered office address]

For privacy-related requests, please mention “Privacy Request” in the subject line of your communication.

19. Consent

By using the Central Pillar Website, submitting a form, registering as a professional, submitting a construction requirement or using our lead marketplace, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your information as described herein, to the extent permitted by applicable law.

Last Updated: 05 October 2026