Terms & Conditions

Effective Date: 05 October 2026

Welcome to Central Pillar (“Central Pillar”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of centralpillar.in, including our website, construction services, professional network, enquiry services, lead marketplace and related services (collectively, the “Services”).

By accessing, browsing, registering on or using the Website, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or Services.

1. About Central Pillar

Central Pillar is a digital platform designed to connect customers seeking construction, renovation, architecture, engineering, interior, design, material supply and related services with relevant professionals and service providers.

Depending on the service, Central Pillar may facilitate connections between:

Property owners
Home construction customers
Contractors
Builders
Architects
Engineers
Interior professionals
Suppliers
Consultants
Developers
Other construction-related professionals

Central Pillar may also operate a lead marketplace through which eligible professionals may access or purchase construction-related leads.

Unless expressly stated otherwise, Central Pillar is a technology and lead-generation platform and is not itself the contractor, architect, engineer, supplier or service provider responsible for executing a customer's construction project.

2. Eligibility

By using the Website, you confirm that:

You are legally capable of entering into a binding agreement under applicable law.
The information provided by you is accurate and complete.
You will use the Website only for lawful purposes.
You will comply with these Terms and applicable laws and regulations.

If you are using the Website on behalf of a company, firm or organisation, you represent that you have authority to bind that entity to these Terms.

3. Registration and User Accounts

Certain features may require registration.

You are responsible for:

Providing accurate information.
Maintaining the confidentiality of your account credentials.
Keeping your account information updated.
All activity carried out through your account.
Immediately notifying Central Pillar if you suspect unauthorised access.

Central Pillar may suspend or terminate accounts containing false, misleading, fraudulent or unauthorised information.

4. Construction Enquiries and Leads

Customers may submit project requirements through the Website.

Such requirements may include:

Project location
Property type
Construction or renovation requirement
Approximate project size
Budget
Expected timeline
Contact details
Other relevant project information

Central Pillar may review, categorise, verify or process submitted enquiries before making them available to relevant professionals.

Submission of an enquiry does not guarantee that a professional will accept, contact or execute the project.

5. Lead Marketplace

Central Pillar may provide construction and business leads to registered professionals.

A lead may contain information such as:

Project type
Location
Approximate budget
Project size
Requirement description
Customer contact information, where applicable
Other relevant information

Lead availability, quantity and quality may vary depending on customer demand, location, category and other factors.

Central Pillar does not guarantee that every lead will result in a successful project, quotation, meeting, contract or sale.

6. Lead Purchase and Unlocking

Where paid lead access is offered:

The professional may purchase or unlock a lead by completing the applicable payment.
The applicable price will be displayed before purchase.
Once a lead has been successfully unlocked, it may become accessible through the user's account.
Lead access may be subject to category, location, subscription, account status or other eligibility criteria.
Purchased lead access may not be transferred, resold or shared without written permission from Central Pillar.
Lead information must only be used for genuine business purposes related to the relevant enquiry.

Additional rules relating to lead purchases, refunds and eligibility may be provided in the Lead Purchase Terms.

7. No Guarantee of Conversion

Central Pillar provides leads and facilitates business connections.

However, we do not guarantee:

That a customer will answer a call.
That a customer will respond to messages.
That the customer will remain interested in the project.
That the customer's budget will be accurate.
That a project will be awarded.
That a quotation will be accepted.
That any particular revenue, sale or return will be generated.
That a professional will obtain a minimum number of projects.

Lead generation is inherently dependent on customer behaviour and market conditions.

Therefore, payment for a lead does not constitute a guarantee of business conversion.

8. Lead Quality and Verification

Central Pillar may undertake reasonable checks to identify duplicate, incomplete, suspicious or unsuitable enquiries.

However, unless expressly stated as “verified” under a specific service, Central Pillar does not guarantee that:

Every customer is financially qualified.
Every project is genuine.
The information supplied by a customer is completely accurate.
The customer owns the property.
The stated budget is final.
The project will actually commence.

Professionals are responsible for independently verifying the customer's requirements before entering into any commercial arrangement.

9. Professional Registration

Contractors, architects, engineers, suppliers, consultants and other professionals may apply to join the Central Pillar network.

Central Pillar may request information or documents for verification.

These may include:

Identity documents
Business information
GST details
Professional registrations
Licences
Portfolio
Experience details
Address and contact information

Approval of a professional profile does not automatically constitute a guarantee, certification, endorsement or warranty of that professional's work.

Central Pillar reserves the right to reject, suspend or remove a professional profile where information is incomplete, misleading, fraudulent or inconsistent with our requirements.

10. Customer Responsibility

Customers are responsible for providing accurate information about their project.

Customers should:

Provide genuine project requirements.
Provide accurate contact details.
Communicate honestly with professionals.
Verify quotations and credentials independently.
Obtain required permissions, approvals and licences.
Enter into appropriate agreements directly with the selected professional.
Make payments directly according to the agreed project contract unless Central Pillar expressly provides a payment service.

Central Pillar is not responsible for disputes arising from agreements directly entered into between customers and professionals.

11. Professional Responsibility

Professionals using Central Pillar agree to:

Provide accurate business and professional information.
Maintain valid licences and registrations where applicable.
Use customer information only for legitimate business purposes.
Respect customer privacy.
Avoid spam, harassment or repeated unwanted communication.
Provide honest quotations and representations.
Comply with applicable laws.
Perform contracted work professionally.
Resolve project-level disputes directly with customers.

Professionals must not misuse lead information or sell, transfer, scrape, copy or distribute Central Pillar leads.

12. Prohibited Activities

Users must not use the Website or Services to:

Provide false or misleading information.
Create fake accounts.
Generate fraudulent leads.
Purchase leads for resale.
Scrape or copy Website data without permission.
Reverse engineer the Website.
Attempt to gain unauthorised access.
Introduce malware, viruses or malicious code.
Spam customers or professionals.
Harass or threaten another user.
Use customer information for unrelated marketing.
Circumvent lead-payment mechanisms.
Share locked lead information without authorisation.
Impersonate another person or business.
Violate intellectual property rights.
Conduct unlawful activities.

Central Pillar may immediately suspend or terminate accounts involved in prohibited activities.

13. Payments

Certain Central Pillar Services may require payment.

Prices will be displayed on the relevant page or checkout process.

You agree to:

Provide accurate billing information.
Pay the applicable amount before accessing paid Services.
Use a valid payment method.
Not attempt to reverse, manipulate or fraudulently dispute legitimate transactions.

Payments may be processed through third-party payment gateways.

Central Pillar does not store complete payment credentials such as card PINs, UPI PINs or banking passwords.

14. Refunds

Refund eligibility depends on the particular service purchased.

Lead purchases may be subject to specific refund conditions set out in the Lead Purchase Terms / Refund Policy.

Unless expressly stated otherwise:

A lead purchase does not automatically qualify for a refund merely because the customer does not respond.
A lead not converting into a project does not automatically qualify for a refund.
Refunds may be considered where a lead materially fails to meet the applicable lead criteria.
Any approved refund may be provided according to the applicable refund process.

Central Pillar reserves the right to investigate refund requests before approving them.

15. Intellectual Property

All Website content, including:

Logos
Brand names
Text
Graphics
Images
Videos
Software
Website design
Layout
Database structure
Marketing materials
Platform functionality

is owned by or licensed to Central Pillar unless otherwise stated.

You may not reproduce, modify, distribute, sell, publish or commercially exploit Central Pillar content without prior written permission.

The Central Pillar name, logo and branding may not be used without authorisation.

16. User-Submitted Content

Users may submit photographs, project descriptions, reviews, business information, portfolios, documents or other content.

By submitting such content, you confirm that:

You have the necessary rights to submit it.
It does not unlawfully infringe another person's rights.
It is not fraudulent or misleading.
It does not contain unlawful or harmful material.

You grant Central Pillar a non-exclusive right to use, reproduce, display, store and process such content as reasonably necessary to operate and promote the Services, subject to our Privacy Policy and applicable law.

17. Reviews and Ratings

Where reviews, ratings or testimonials are enabled, users must provide genuine feedback based on their actual experience.

Users must not:

Post fake reviews.
Manipulate ratings.
Offer payment for positive reviews.
Threaten another user to obtain a review.
Post defamatory or unlawful content.

Central Pillar may remove content that violates these Terms or applicable law.

18. Third-Party Services

The Website may contain links, integrations or services provided by third parties.

These may include:

Payment gateways
Communication platforms
Analytics providers
Hosting providers
Social media platforms
Maps and location services
Other technology providers

Central Pillar is not responsible for the independent policies, availability, security or performance of third-party services.

19. Disclaimer Regarding Construction Services

Central Pillar does not directly control the quality, pricing, workmanship, timeline, materials, safety standards or performance of independent professionals unless Central Pillar has expressly contracted to provide the relevant service.

Customers should independently evaluate professionals and obtain appropriate:

Quotations
Contracts
Design approvals
Structural certifications
Licences
Government permissions
Insurance
Payment schedules
Warranties

before commencing a project.

20. No Professional or Legal Guarantee

Information available on the Website is provided for general informational and business purposes.

It should not automatically be treated as:

Legal advice
Financial advice
Structural certification
Architectural approval
Engineering certification
Government approval
Professional guarantee

Users should obtain advice from appropriately qualified professionals where required.

21. Website Availability

We aim to keep the Website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable due to:

Maintenance
Technical problems
Server issues
Internet connectivity
Cybersecurity incidents
Third-party service interruptions
Force majeure events

Central Pillar may modify, suspend or discontinue any part of the Website or Services at any time, subject to applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Central Pillar shall not be liable for indirect, incidental, consequential, special or loss-of-profit damages arising from:

Use of the Website.
Reliance on a lead.
Failure of a customer to respond.
Failure of a professional to perform services.
Disputes between customers and professionals.
Incorrect information submitted by users.
Third-party services.
Construction defects or project delays.
Loss of business opportunities.
Unauthorised actions of third parties.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

23. Indemnification

You agree to indemnify and hold harmless Central Pillar, its owners, directors, employees, representatives and service providers from claims, losses, liabilities, damages and expenses arising from:

Your violation of these Terms.
Your unlawful use of the Website.
False or misleading information supplied by you.
Your violation of another person's rights.
Your dealings with another user.
Your misuse of leads or customer information.
Your breach of applicable law.

24. Account Suspension and Termination

Central Pillar may suspend, restrict or terminate access to the Website or Services where we reasonably believe that a user:

Violated these Terms.
Provided false information.
Engaged in fraudulent activity.
Misused customer information.
Misused leads.
Attempted to circumvent payment mechanisms.
Engaged in abusive or unlawful behaviour.
Created a security risk.

Termination may occur without prejudice to rights and obligations that arose before termination.

25. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how Central Pillar collects, uses and protects personal information.

By using the Website, you acknowledge that you have reviewed the Privacy Policy.

26. Changes to These Terms

Central Pillar may update these Terms from time to time.

Updated Terms will be published on the Website with a revised effective date.

Your continued use of the Website after the updated Terms are published constitutes acceptance of the revised Terms, subject to applicable law.

27. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts having jurisdiction in New Delhi, Delhi, India shall have jurisdiction over disputes arising from or relating to these Terms.

Nothing in this clause prevents a consumer from exercising any mandatory rights available under applicable consumer protection laws.

28. Grievance and Customer Support

For questions, complaints, account issues, lead-related concerns or other support matters, please contact Central Pillar.

Central Pillar

Website: centralpillar.in

Email: connect@centralpillar.in

Phone: +9182874 60580

Business/Registered Address: DELHI

[Insert complete registered/business address]

For Terms & Conditions related matters, please mention “Terms & Conditions” in the subject line.

29. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Lead Purchase Terms and any other specific terms applicable to particular Services, constitute the agreement between you and Central Pillar concerning your use of the Website and Services.

If there is a conflict between these Terms and service-specific terms, the service-specific terms will apply to the extent of that conflict.

30. Acceptance

By accessing, registering on, submitting an enquiry through, purchasing a lead from or otherwise using Central Pillar, you confirm that you have read, understood and agreed to these Terms & Conditions.

Last Updated: 05 October 2026